Our customer service team is knowledgeable, friendly and prepared to help you. All Gundersen Health Plan employees live and work in your area. Your calls are not transferred to a call center in another part of the country.
Many times our members are kind enough to thank us for the customer service we provide. These are a few of the comments we've received recently.
- A comment from a Commercial member: My contact with the insurance company was when my son was in the critical care unit, a very stressful and emotional time! I can't tell you how much it meant to me that my questions were answered promptly, courteously and efficiently by Sherry. Thank you.
- A comment from a Commercial member: Jessica answered all of my questions and was very helpful.
- A comment from a Senior Preferred member: Judy was very helpful. My question was answered very well. I understood what she was talking about. Nice job, you should get a high five.
- A comment from a BadgerCare Plus member: Very pleased with the service I had. I started using Gundersen Health Plan in July of last year, no problems.
- A comment from a Senior Preferred member: Paula was a very caring person and knew her job well. I am very satisfied. It is nice to see staff so courteous and knowledgeable. A big thank you.
- A comment from a Commercial member: Loraine went so far as to check with others to see if there was any way the bill we were discussing could be covered. It couldn't, but she sure did her best to help me and explained all the reasons why.
- A comment from a BadgerCare Plus member: Mailee was fast and efficient.
- A comment from a Commercial member: Call was answered quickly, Cindy was very friendly and helpful.
- A Comment From a BadgerCare Plus member: JoDee was incredibly friendly and very efficient with her service.
You can reach Gundersen Health Plan Customer Service at (608) 881-8271 or (800) 897-1923.